Need to make a claim? Start here.
If anyone is hurt, call 811 first. Then follow the steps below. We'll handle the insurer for you.
What to do after an accident
1
Stay safe
Call 811 if anyone is hurt and 999 for the police.
2
Take photos
Both cars, plates, the scene and any damage.
3
Swap details
Names, numbers, insurers and policy numbers.
4
Send to us
WhatsApp the photos and details to your broker.
5
We handle it
We file the claim and update you until it is settled.
Documents insurers usually ask for
- Claim form (we help you fill it in)
- Photos of the damage
- Copy of your driver's permit and certificate of insurance
- Police report number, if the police attended
- Repair estimates or receipts
Claims questions
How long does a claim take?
Simple claims can take a few weeks. We chase the insurer and keep you updated.
Will my premium go up?
It can affect your no-claim discount. We will explain your options before you claim.
Can you help if I bought my policy elsewhere?
We can give advice, but we can only manage claims for policies placed through us.
What if the claim is rejected?
We review the reasons and challenge the decision with the insurer where it is unfair.
Paying too much for insurance?
We'll compare [5+] insurers and send you the options within 24 hours.